Privacy Policy of 5588cc — how we take care of your data

The 5588cc, operator of the platform available at https://5588cc.click, is the controller of the personal data collected and processed under this Privacy Policy. As the controller, 5588cc determines the purposes and means of processing users' personal information, in compliance with the General Data Protection Law (LGPD — Law No. 13.709/2018).

This Privacy Policy applies to all services offered by 5588cc: web platform, mobile app, Sports Betting, online casino, live casino, email communications, push notifications, and any other channel of interaction between 5588cc and the user.

The 5588cc only collects the data necessary to operate the platform securely and deliver the best experience to Brazilian users. The data collected falls into the following categories:

The 5588cc does not collect data from sensitive categories such as racial or ethnic origin, religious belief, political opinion, or genetic and biometric data beyond what is strictly required for identity verification.

Personal data is collected by 5588cc through the following channels and touchpoints:

• Platform registration — when you create your account, you provide your name, CPF, email, phone number, and date of birth directly in the registration form;
• Identity Verification (KYC) — when documents are submitted for withdrawal approval, 5588cc collects document images and any verification selfies required;
• Financial Transactions — each deposit via Pix, boleto bancário, credit/debit card, Mercado Pago, PicPay, or TED generates financial records linked to your account;
• Platform Usage — bets placed, casino games accessed, session duration, and interface interactions are automatically logged by 5588cc's systems;
• Cookies and similar technologies — when browsing the website or app, information about your device, IP address, approximate location, and browsing behavior is collected as detailed in section 7;
• Support service — every interaction with our support team via live chat or email is logged for quality assurance and record-keeping purposes;
• Public or third-party sources — in specific fraud prevention cases, 5588cc may cross-reference information with public databases for identity verification.

Each piece of data collected by 5588cc has a specific and legitimate purpose. Below are the main purposes for which personal data is processed on the platform:

• Account creation and management — account registration, access authentication, password recovery, and user profile maintenance;
• Transaction processing — deposits via Pix, boleto, card, Mercado Pago, and PicPay; withdrawals to Nubank, Itaú, Bradesco, Banco do Brasil, and other banks;
• Identity verification and legal compliance — KYC process required for withdrawals, age verification, and anti-money laundering compliance;
• Fraud prevention and security — monitoring suspicious access, detecting multi-accounting, and protecting the integrity of the platform;
• Customer support — handling inquiries, resolving technical and financial issues, and maintaining support ticket history;
• Experience personalization — display of games, sports, and offers relevant to each user's usage profile;
• Marketing communications — sending promotions, bonuses, and updates by email or push notification, with user consent only;
• Compliance with legal obligations — responding to requests from judicial, tax, or regulatory authorities, in accordance with Brazilian law;
• Continuous platform improvement — usage behavior analysis to support the development of new features and the resolution of issues.

All data processing carried out by 5588cc has a defined legal basis, as required by the LGPD. The legal bases used are:

• Contract performance (Art. 7, V) — processing required to perform the platform usage contract: handling deposits, processing withdrawals, maintaining betting history, and operating the casino;
• Compliance with a legal obligation (Art. 7, II) — KYC identity verification, anti-money laundering compliance, responding to court orders, and reporting to competent authorities;
• Consent (Art. 7º, I) — sending marketing communications, personalizing content, and using non-essential cookies. Consent may be withdrawn at any time;
• Legitimate interest (Art. 7, IX) — fraud prevention, platform security, product improvement, and behavioral analysis to deliver a better experience, provided no data subject rights are violated;
• Credit Protection (Art. 7º, X) — risk analysis in financial transactions involving significant amounts.

The 5588cc does not sell or trade personal data. Data is shared with third parties only in the following situations, and always with the minimum information necessary:

• Payment processors — Pix (Banco Central do Brasil), card networks (Visa, Mastercard, Elo), Mercado Pago, PicPay, and banking institutions (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa Econômica Federal) receive only the data strictly necessary to process each transaction;
• Game Providers — Microgaming, NetEnt, Playtech, Evolution Gaming, Pragmatic Play, and other casino providers receive anonymous session identifiers to operate the games. We do not share your name, CPF, or full financial details with game providers;
• Identity Verification Services — specialized KYC and anti-money laundering partners receive submitted documents for identity validation, under a confidentiality agreement;
• IT infrastructure providers — hosting, cloud storage, and security services operate as data processors under contract and are not permitted to use the data for their own purposes;
• Public Authorities — in the event of a court order or request from the Public Prosecutor's Office, the Federal Revenue Service, or other competent authorities, 5588cc will provide the information required by law.

All third parties that receive data from 5588cc are contractually required to maintain security and confidentiality standards consistent with this Policy and the LGPD.

The 5588cc uses cookies and similar technologies to enhance the browsing experience, ensure the platform functions correctly, and conduct usage analytics. The types of cookies used are:

• Essential Cookies — required for the platform to function at its most basic level: keeping your session active after login, processing bets, and ensuring transaction security. These cannot be disabled without compromising your use of the platform;
• Performance cookies — collect information about how you use the platform (pages visited, time spent, errors encountered) to help us improve the product. All data is aggregated and anonymized;
• Functionality cookies — they remember your language preferences, display settings, and recent history to personalize your experience without requiring you to reconfigure anything on each visit;
• Analytics cookies — used with analytics tools to understand overall user behavior on the platform. They do not identify you individually.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may compromise critical platform features, such as account access and bet processing.

The 5588cc implements robust technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption in all communications between the user's device and the platform's servers;
• Hashed password storage using modern algorithms — 5588cc never stores passwords in plain text, and no team member has access to your actual password;
• Two-factor authentication (2FA) available to all users as an additional layer of account access protection;
• Role-based access control — only staff members with a justified operational need are granted access to personal data, following the principle of least privilege;
• Continuous Monitoring of access attempts, intrusion attempts, and suspicious behavior, with immediate incident response;
• Regular backups with encryption across geographically separate environments;
• Regular security testing, including vulnerability scans and periodic code reviews.

In the event of a security incident that could compromise personal data, the 5588cc will notify the National Data Protection Authority (ANPD) and the affected data subjects within the deadlines established by the LGPD.

The 5588cc retains personal data for as long as necessary to fulfill the purposes described in this Policy, or for the period required by applicable Brazilian law:

• Registration and identity data — retained while the account is active and for up to 5 (five) years after closure, as required by anti-money laundering regulations;
• Financial transaction history — retained for a minimum of 5 (five) years for tax purposes, in accordance with Brazilian tax legislation;
• Betting and gaming history — retained for up to 2 (two) years after the last account activity for dispute resolution and audit purposes;
• Access and security logs — retained for 6 (six) months in accordance with the Brazilian Internet Civil Rights Framework (Law No. 12,965/2014);
• Support Communications — stored for up to 2 (two) years for reference and service quality purposes.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any specific individual. You may request early deletion of your data, subject to the legal retention periods that prevent immediate removal.

Due to the use of certain infrastructure providers and cloud services with international operations, personal data may be transferred to servers outside Brazil. The 5588cc ensures that such transfers occur only when:

• The destination country offers an adequate level of data protection, as assessed by the ANPD;
• Adequate contractual safeguards are in place through standard data protection clauses or equivalent instruments recognized under the LGPD;
• The transfer is necessary for the performance of the platform's terms of use — such as for processing international payments or operating games from certified providers.

Regardless of where data is stored, it is always processed in accordance with the security and privacy standards required by the LGPD and described in this Policy.

The 5588cc is an online betting and casino platform exclusively for users aged 18 (eighteen) and over. The platform does not intentionally collect personal data from minors.

At registration, all users must confirm they are at least 18 years old. The 5588cc conducts age verification as part of the KYC process and may request supporting documentation at any time.

If the 5588cc become aware that data from a user under 18 was collected without the consent of their legal guardians, that data will be immediately deleted and the account closed. If you are a guardian of a minor and believe their data was collected improperly, please contact us urgently at suporte@5588cc.click.

To exercise any of your rights as a personal data subject, the 5588cc offers the following channels:

• Live Chat on the platform — available 24 hours a day, 7 days a week, with a response time under 3 minutes;
• Email — suporte@5588cc.click for formal requests requiring documentation or a legally defined response deadline;
• Account settings — certain actions, such as updating account details and managing communication preferences, can be performed directly in the user dashboard.

When handling a rights exercise request, the 5588cc may request identity verification before processing the request, to ensure that no third party can access or modify your data without authorization. A response will be provided within the legal deadline established by the LGPD.

In compliance with the LGPD, the 5588cc has appointed a Data Protection Officer (DPO), responsible for serving as the communication channel between the company, data subjects, and the National Data Protection Authority (ANPD).

The DPO of 5588cc can be contacted to:

• Questions about this Privacy Policy;
• Exercise of rights provided under the LGPD;
• Complaints related to the processing of personal data;
• Questions about compliance and data protection best practices.

Contact the DPO: privacidade@5588cc.click

The 5588cc may update this Privacy Policy periodically to reflect changes in legislation, our data practices, or the services offered. Significant changes will be communicated via registered email and/or an in-platform notification with at least 7 (seven) days' notice.

The date of the most recent update is always shown at the top of this page. We recommend reviewing this Policy periodically to stay informed about how the 5588cc protects your data.

Continued use of the platform after a new version of this Policy takes effect constitutes acceptance of the changes. If you do not agree with the updates, you have the right to close your account as described in the Terms and Conditions.

For any questions, requests, or complaints related to this Privacy Policy or the processing of your personal data by 5588cc, use the channels below:

• Live Chat — available 24/7 on the platform at https://5588cc.click
• General support email — suporte@5588cc.click
• DPO email (privacy and data) — privacidade@5588cc.click